Privacy Policy for Pedalnetics
At Pedalnetics, accessible from https://pedalnetics.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Pedalnetics and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Pedalnetics. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
Payment Information
We utilize two 3rd party payment providers: PayPal & Stripe. We do not store active payment information in our own systems, only references to the transactions handled by the payment processors. The payment sections of our checkout page are direct integrations with said payment providers.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Right to Deletion
All data stored on our systems is associated with the e-mail address you enter at checkout or during account registration. Any data before this point are stored as cookies provided by the accept/decline Cookie policy provided upon first-visit of our website. At any time, you may request the deletion of data from our systems via our Contact us form (you will need to include your real-email-address for deletion of your data)
Retention
Customer data is stored for the following:
Registered but Inactive accounts – 18months (you may request deletion of your account sooner per the Right To Deletion section above)
Pending Orders (not-yet-paid) – 3 months
Failed Orders (unsuccessful attempts at payment) – 3 months
Cancelled Orders (successful orders that have been cancelled or refunded) – 3 months
Completed Orders – 5 years (*this length is for warranty and customer service purposes)
Payment reference data – 1 year (*matched to the longest charge-back/dispute resolution timeframe researched from different card vendors)
Log Files
Pedalnetics follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Pedalnetics uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
The cookies gathered by our site are defined and described in the Cookie Consent popup.
For assistance in deleting cookies from your browser, you may reference this helpful article
Advertising Partners Privacy Policies
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Pedalnetics, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Pedalnetics has no access to or control over these cookies that are used by third-party advertisers, however we utilize a service (CookieYes) to categorize and provide appropriate opt-in/decline options upon visiting our website.
Third Party Privacy Policies
Pedalnetics's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Selling Information
We do not personally engage in the selling of any of your information, period. We never have, and we never will.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Pedalnetics does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.